Terms & Conditions are one of the foundational legal and operational documents of a business. For a company like Assistants Co., they are not simply a legal formality — they define how the business relationship functions, establish operational boundaries, reduce liability exposure, and create clarity for both the company and the client.

These Terms & Conditions (“Agreement”) govern the use of services provided by Assistants Co. (“Assistants Co.”, “Company”, “we”, “our”, or “us”), located at:

**Assistants Co.**
3379 Peachtree Street Northeast
Atlanta, Georgia 30309
United States

By accessing our website, engaging our services, submitting payment, signing an agreement, onboarding a virtual assistant, or otherwise entering into a business relationship with Assistants Co., you (“Client”, “Customer”, “you”, or “your”) agree to be legally bound by these Terms & Conditions.

If you do not agree to these Terms, you should not use our services.

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# 1. ABOUT ASSISTANTS CO.

Assistants Co. provides remote staffing, operational support, virtual assistant services, executive assistance, administrative support, customer support staffing, business process support, and related operational services to businesses and professionals globally.

Assistants Co. operates as a service provider and staffing coordination company connecting clients with remote operational personnel and support infrastructure.

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# 2. ACCEPTANCE OF TERMS

By using our website or services, the Client confirms that:

* They are legally capable of entering into binding agreements;
* They are authorized to act on behalf of their organization or business;
* All information provided to Assistants Co. is accurate and complete;
* They agree to comply with all applicable laws and regulations.

These Terms constitute a legally binding agreement between the Client and Assistants Co.

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# 3. SERVICES PROVIDED

Assistants Co. may provide services including but not limited to:

* Virtual Assistant Services
* Executive Assistance
* Administrative Support
* Customer Service Support
* Operational Coordination
* Appointment Scheduling
* CRM Management
* Data Entry
* Email Management
* Calendar Management
* Lead Management
* Property Management Support
* E-Commerce Support
* Marketing Coordination
* Social Media Assistance
* Research & Reporting
* Back Office Operations
* Remote Staffing Solutions

Specific deliverables, schedules, work hours, responsibilities, pricing, and staffing allocations may be outlined separately in invoices, onboarding documents, proposals, work orders, Statements of Work (“SOW”), or email communications.

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# 4. SERVICE MODEL

Assistants Co. provides operational support services remotely.

Clients acknowledge and agree that:

* Virtual assistants work remotely;
* Services are dependent on internet infrastructure, software systems, third-party platforms, and remote operational tools;
* Virtual assistants may support multiple systems and workflows simultaneously;
* Certain tasks may require onboarding, documentation, process clarification, and training from the Client.

Assistants Co. does not guarantee uninterrupted service availability at all times.

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# 5. CLIENT RESPONSIBILITIES

The Client agrees to:

* Provide accurate information;
* Communicate requirements clearly;
* Provide onboarding instructions where necessary;
* Maintain professional communication;
* Respond to operational requests in a timely manner;
* Provide lawful work instructions only;
* Avoid abusive, discriminatory, illegal, or unethical conduct toward Assistants Co. personnel.

The Client is solely responsible for:

* Business decisions;
* Regulatory compliance;
* Internal approvals;
* Financial outcomes;
* Legal obligations arising from tasks delegated to assistants.

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# 6. ONBOARDING & ASSIGNMENT OF STAFF

Assistants Co. will make commercially reasonable efforts to assign suitable personnel based on the Client’s requirements.

Assignment timelines may vary depending on:

* Resource availability;
* Required skillsets;
* Scheduling;
* Time zones;
* Complexity of tasks;
* Operational workload.

Assistants Co. reserves the right to:

* Replace assigned personnel;
* Reallocate resources;
* Modify staffing structures;
* Assign backup personnel;
* Reorganize operational workflows.

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# 7. OPERATIONS MANAGER SUPPORT

Clients may be assigned a dedicated Operations Manager to assist with:

* Onboarding coordination;
* Workflow alignment;
* Communication;
* Quality assurance;
* Escalation management;
* Operational oversight.

Operations Managers are intended to facilitate smoother collaboration and are not legal, financial, HR, or compliance advisors.

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# 8. WORK HOURS & BILLING STRUCTURE

Service plans may be billed:

* Hourly;
* Weekly;
* Monthly;
* Retainer-based;
* Subscription-based;
* Custom contractual arrangements.

Unused hours may expire unless otherwise agreed in writing.

Assistants Co. reserves the right to:

* Track time usage;
* Maintain internal logs;
* Use productivity systems;
* Review activity reports;
* Monitor work output for operational quality assurance.

Clients may receive:

* Timesheets;
* Daily reports;
* Weekly summaries;
* Usage reports.

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# 9. PAYMENTS & INVOICING

Clients agree to pay all invoices according to the agreed billing schedule.

Payments may be required:

* In advance;
* At recurring intervals;
* Upon milestone completion;
* Based on usage thresholds.

Failure to make timely payments may result in:

* Suspension of services;
* Reassignment of staff;
* Restricted platform access;
* Collections activity;
* Legal enforcement.

The Client remains responsible for all outstanding balances, late fees, processing fees, collection costs, and legal expenses incurred in recovering unpaid amounts.

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# 10. REFUNDS & SERVICE ADJUSTMENTS

Unless otherwise stated in writing:

* Payments are non-refundable;
* Setup fees are non-refundable;
* Onboarding fees are non-refundable;
* Consumed hours are non-refundable.

However, Assistants Co. may, at its sole discretion:

* Reallocate unused hours;
* Replace assigned personnel;
* Provide operational credits;
* Offer service adjustments;
* Extend service periods.

Refunds, if approved, apply only to verified unused service time.

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# 11. PERFORMANCE EXPECTATIONS

Assistants Co. does not guarantee:

* Revenue generation;
* Business outcomes;
* Sales performance;
* Lead conversion;
* Operational profitability;
* Platform approvals;
* Marketing performance.

Operational results depend on numerous factors outside the Company’s control.

The Client acknowledges that remote staffing services involve collaboration, onboarding participation, communication, and ongoing management from both parties.

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# 12. COMMUNICATIONS

Assistants Co. may communicate with Clients through:

* Email;
* SMS;
* Phone calls;
* Messaging applications;
* Video conferencing;
* CRM systems;
* Collaboration platforms.

For quality assurance, training, operational monitoring, and dispute resolution purposes:

* calls may be recorded;
* meetings may be documented;
* operational communications may be archived.

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# 13. SMS & COMMUNICATION CONSENT

By providing contact information, the Client consents to receiving:

* Service-related communications;
* Operational updates;
* Scheduling notifications;
* Customer support messages;
* Billing notifications.

Message frequency may vary.

Standard carrier rates may apply.

Clients may opt out of non-essential SMS communications at any time.

Assistants Co. does not sell mobile data or SMS consent information to third parties.

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# 14. CONFIDENTIALITY

Both parties agree to maintain the confidentiality of all non-public information exchanged during the relationship.

Confidential information may include:

* Internal business processes;
* Customer lists;
* Credentials;
* Documentation;
* SOPs;
* Financial information;
* Trade secrets;
* Client records;
* Proprietary workflows;
* Login credentials;
* Business strategies.

Confidentiality obligations survive termination of the relationship.

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# 15. NON-DISCLOSURE

Assistants Co. agrees not to disclose confidential information except:

* as required to provide services;
* where authorized by the Client;
* where required by law;
* where necessary to protect legal rights;
* where disclosure is mandated by regulatory authorities.

Clients are responsible for controlling access permissions, credential security, and internal system restrictions.

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# 16. DATA PRIVACY & SECURITY

Assistants Co. implements commercially reasonable administrative, technical, and organizational safeguards designed to protect information.

However:

* no system is completely secure;
* no online transmission is guaranteed secure;
* third-party software risks remain outside our control.

Clients remain responsible for:

* account security;
* access management;
* password controls;
* platform permissions.

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# 17. THIRD-PARTY SOFTWARE & SERVICES

Clients may require assistants to use third-party systems including:

* CRMs;
* Property management systems;
* Communication platforms;
* Cloud applications;
* Payment systems;
* Scheduling platforms.

Assistants Co. is not responsible for:

* third-party outages;
* API failures;
* platform restrictions;
* account suspensions;
* software defects;
* external security breaches.

Use of third-party software remains subject to those providers’ own terms and policies.

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# 18. NO EMPLOYMENT RELATIONSHIP

Assistants Co. operates as an independent contractor.

Nothing in this Agreement creates:

* a partnership;
* agency relationship;
* employment relationship;
* joint venture;
* fiduciary relationship.

Clients acknowledge that Assistants Co. retains operational discretion over staffing structure and service delivery methods.

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# 19. NON-SOLICITATION

The Client agrees that during the active engagement and for a period of three (3) years following termination, the Client will not directly or indirectly:

* solicit;
* hire;
* contract;
* recruit;
* engage;

any Assistants Co. personnel introduced through the engagement without written authorization.

Violation of this provision may result in liquidated damages, recruitment fees, legal claims, and injunctive relief.

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# 20. ACCEPTABLE USE

Clients may not use Assistants Co. services for:

* illegal activities;
* fraudulent conduct;
* harassment;
* discrimination;
* unlawful solicitation;
* intellectual property infringement;
* spam;
* malicious software distribution;
* deceptive business practices.

Assistants Co. reserves the right to terminate services immediately for violations.

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# 21. INTELLECTUAL PROPERTY

Unless otherwise agreed:

* the Client retains ownership of Client-provided materials;
* Assistants Co. retains ownership of its operational systems, processes, methodologies, templates, and internal infrastructure.

The Client grants Assistants Co. limited rights necessary to perform services.

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# 22. DISCLAIMERS

All services are provided:

* “as is”;
* “as available”;
* without warranties of any kind.

Assistants Co. disclaims:

* implied warranties;
* merchantability;
* fitness for a particular purpose;
* uninterrupted availability;
* guaranteed outcomes.

The Client assumes full responsibility for decisions made using information, support, recommendations, or work product generated through the services.

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# 23. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

Assistants Co. shall not be liable for:

* indirect damages;
* consequential damages;
* lost profits;
* business interruption;
* reputational harm;
* data loss;
* loss of revenue;
* opportunity costs.

Total liability shall not exceed the amount paid by the Client to Assistants Co. during the thirty (30) days preceding the event giving rise to the claim.

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# 24. INDEMNIFICATION

The Client agrees to indemnify and hold harmless Assistants Co., its affiliates, officers, employees, contractors, and representatives from any claims, liabilities, damages, losses, costs, or expenses arising from:

* the Client’s business operations;
* unlawful instructions;
* regulatory violations;
* misuse of services;
* intellectual property infringement;
* employment disputes;
* data misuse;
* third-party claims.

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# 25. FORCE MAJEURE

Assistants Co. shall not be liable for delays or failures caused by events beyond reasonable control, including:

* natural disasters;
* internet outages;
* cyberattacks;
* labor disruptions;
* acts of government;
* war;
* terrorism;
* pandemics;
* infrastructure failures.

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# 26. TERMINATION

Either party may terminate services subject to:

* applicable notice periods;
* outstanding payment obligations;
* contractual commitments.

Assistants Co. may suspend or terminate services immediately for:

* non-payment;
* abusive conduct;
* unlawful activity;
* breach of these Terms.

Termination does not eliminate outstanding financial obligations.

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# 27. DISPUTE RESOLUTION

Any dispute arising from these Terms shall first be addressed through good-faith negotiations.

If unresolved, disputes shall be resolved through binding arbitration in the State of Georgia.

Each party shall bear its own legal expenses unless otherwise awarded by the arbitrator.

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# 28. GOVERNING LAW

These Terms shall be governed by and construed under the laws of the State of Georgia, United States, without regard to conflict-of-law principles.

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# 29. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid and enforceable.

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# 30. ENTIRE AGREEMENT

These Terms constitute the entire agreement between the parties regarding the services provided and supersede prior discussions, representations, proposals, or understandings.

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# 31. MODIFICATIONS TO TERMS

Assistants Co. reserves the right to update or modify these Terms at any time.

Updated Terms become effective upon publication on our website or written notification to Clients.

Continued use of services constitutes acceptance of revised Terms.

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# 32. CONTACT INFORMATION

Assistants Co.
3379 Peachtree Street Northeast
Atlanta, Georgia 30309
United States

Phone: +1 (800) 395-1028
Email: [Care@AssistantsCompany.com](mailto:Care@AssistantsCompany.com)
Website: assistantsco.com

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